Ten phone etiquette that is useful to your communication

Why should you answer the phone promptly?

• To ensure the caller feels rushed.
• To keep the phone from ringing too long.
• To avoid missing important calls.
• To show respect for the caller's time and the importance of the call

You should identify yourself at the ​ (a)   of the call to avoid confusion on the other end.​

• beginning
• end
• middle
• conclusion

What should you do to maintain a professional and considerate tone when on the phone?

• Use slang and informal language
• Speak in a monotone voice
• Interrupt the caller frequently
• Check the volume

How can you avoid distractions when you are on the phone?

• Use loud music to drown out noise.
• Minimize background noise.

• Keep your phone on speaker mode for distractions.
• Talk in a crowded area for better engagement.

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