Need to Be More Customer Focused, Agile, Bank of Ireland CEO Says

The transcript discusses the Bank of Ireland's strategies post-financial crisis, focusing on economic growth, loan book expansion, and handling non-performing loans. It outlines cost management and modernization plans, including digitization and strategic resourcing. The bank's remuneration policies aim to attract and retain talent, while cultural transformation efforts focus on customer-centricity and gender parity in leadership roles.

What is the Bank of Ireland's target for net loan growth by 2021?

• 25%

• 20%

• 15%

• 10%

Which sector is NOT mentioned as a focus for the Bank of Ireland's growth strategy?

• Small Businesses

• Technology

• Agriculture

• Housing

How does the Bank of Ireland plan to handle non-performing loans?

• By increasing interest rates

• By selling them off

• By working individually with customers

• By writing them off

What is the target cost-to-income ratio for the Bank of Ireland by 2021?

• 55%

• 40%

• 50%

• 45%

What must be agreed with the Minister for Finance regarding the Bank of Ireland's remuneration policies?

• Salary increases

• Normalization of rewards

• New branch openings

• Employee layoffs

What is the Bank of Ireland's commitment regarding gender parity by 2021?

• No specific commitment

• 70-30 gender parity

• 60-40 gender parity

• 50-50 gender parity

What is a key focus of the Bank of Ireland's cultural transformation?

• Increasing profits

• Reducing staff

• Expanding internationally

• Being more customer-focused