Meeting Goes Wrong: What to Do when Chairing Meetings

The video provides strategies for managing meetings that go wrong. It introduces the SCOPE process, which involves stopping, pausing, and clarifying the situation. The video suggests refocusing the meeting, introducing new voices, and using silence to regain control. It also covers setting ground rules, addressing disruptions, and the importance of apologizing if necessary. If all else fails, adjourning the meeting is an option. The video aims to equip viewers with strategies to handle challenging meetings confidently.

What is the first step to take when a meeting starts to go wrong?

• Ignore the issues and continue

• Blame the participants

• Immediately end the meeting

• Trust the process and stay calm

What does the 'S' in the SCOPE process stand for?

• Start

• Stop

• Simplify

• Suggest

Which of the following is NOT part of the SCOPE process?

• Pause

• Evaluate

• Proceed

• Ignore

What is a simple intervention to refocus a meeting?

• Ignore the confusion

• Restate the meeting's objectives

• End the meeting abruptly

• Introduce a new topic

How can changing the physical environment help a meeting?

• It makes the meeting longer

• It changes perspectives

• It distracts participants

• It confuses participants

What should you do if a meeting is not working and you need to apologize?

• End the meeting without explanation

• Apologize and ask for the group's help

• Ignore the issues and continue

• Blame others for the disruption

What is the 'nuclear option' if all else fails in a meeting?

• Adjourn the meeting to reconvene later

• Continue the meeting regardless

• Ignore the issues

• Blame the participants