How to Handle a Negotiation Breakdown - Negotiation Tools

The video tutorial discusses a ten-step routine for handling relationship breakdowns. It begins with declaring the breakdown, stating desired outcomes, and inviting the other party to share their goals. The process involves sharing facts and perceptions, making commitments, identifying missing elements, exploring options, and building a detailed plan. The video also touches on escalation methods like conciliation, mediation, and arbitration if the routine doesn't resolve the issue.

What is the first step in handling a breakdown in a relationship?

• State your desired outcome

• Declare the breakdown

• Invite them to state their outcome

• Share the facts

Why is it important to separate facts from opinions during a breakdown?

• To speed up the process

• To win the argument

• To make the other party feel guilty

• To avoid misunderstandings

What should you do if the other party does not want to rebuild the relationship?

• Ignore their response

• Force them to agree

• Respect their decision

• Argue with them

What should you do after making your commitment in a breakdown situation?

• Ignore the other party's commitment

• Identify what is missing

• End the negotiation

• Celebrate the agreement

What is the purpose of building a detailed plan in the breakdown routine?

• To finalize the breakdown

• To avoid future interactions

• To make the other party feel inferior

• To allocate responsibilities and set time scales

What is the first level of escalation if the breakdown routine does not work?

• Litigation

• Conciliation

• Mediation

• Arbitration

What is the final step in the breakdown routine before considering escalation?

• Reiterate your commitment

• End the relationship

• Seek legal advice

• Ignore the issue