Organizations as Processes: Understanding an Organization as a Set of Processes

The video explores understanding organizations as sets of processes, detailing the components of processes: inputs, controls, mechanisms, and outputs. It discusses two perspectives: organizing and value chain, comparing organizations to organisms. The video outlines typical processes in a value chain, including customer needs, R&D, sourcing, and marketing. It concludes with the importance of process mapping and optimization, referencing Lean and Six Sigma methodologies.

What is the first component of a process in an organization?

• Outputs

• Mechanisms

• Inputs

• Controls

Which perspective views an organization as a body that organizes activities?

• Value chain perspective

• Organizing perspective

• Mechanistic perspective

• Cultural perspective

What is the primary goal of the organizing perspective in organizations?

• To reduce costs

• To make activities happen

• To create a hierarchy

• To maximize profits

Which process involves understanding what the customer needs?

• Sourcing

• Marketing

• Research and Development

• Customer Analysis

What is the purpose of the value chain in an organization?

• To reduce employee turnover

• To increase product variety

• To enhance brand image

• To drive value creation

Which movement focuses on optimizing organizational processes?

• Waterfall

• Agile

• Lean

• Scrum

What is the final step in the value chain process?

• Sourcing

• Research and Development

• Delivery of service

• Marketing