Fortnum & Mason CEO Says Shoppers Want a 'Retail Experience'

The video discusses the impact of Brexit on UK businesses, particularly focusing on supply chain concerns and the company's robust growth despite potential challenges. It explores Fortnum & Mason's global expansion, including a new store in Hong Kong amid ongoing protests, and highlights the importance of physical retail experiences for millennials and Gen Z. The company adapts to changing shopping trends by offering unique in-store experiences. It also emphasizes growth in Asia and America, managing currency volatility, and maintaining strong supplier relationships.

What percentage of the company's products are made in the UK, ensuring a robust supply chain?

• 70%

• 87%

• 50%

• 95%

How long has the company been in business, showcasing its resilience and adaptability?

• 200 years

• 150 years

• 100 years

• 312 years

Why is the company confident about opening a new store in Hong Kong despite ongoing protests?

• They have seen record numbers in the new development.

• They believe protests will end soon.

• They are not aware of the protests.

• They plan to open only online stores.

What is a key reason for the company's decision to expand its physical presence?

• To reduce online sales

• To cater to millennials and Gen Z's desire for physical experiences

• To compete with local retailers

• To increase product prices

How does the company manage currency volatility in its international operations?

• By reducing product quality

• By relying on strong supplier partnerships

• By frequently changing prices

• By halting international sales

Which region is experiencing the highest growth in digital sales for the company?

• Europe

• Asia

• America

• Australia

What aspect of the company's business is emphasized as crucial in the food industry?

• Taste and flavor

• Advertising

• Price

• Packaging