Communication is Important in Negotiations

The video discusses the importance of communication in negotiation, breaking it down into verbal and nonverbal communication, and the medium used. Verbal communication is divided into logical and pragmatic components, while nonverbal communication includes gestures and emotional intelligence. The medium of communication can be verbal, written, synchronous, or asynchronous, each affecting negotiation differently.

What are the three main elements of communication in negotiation?

• Non-verbal, written, and electronic communication

• Verbal, non-verbal, and written communication

• Verbal, non-verbal, and medium of communication

• Verbal, written, and electronic communication

What does the pragmatic aspect of verbal communication focus on?

• The syntax and semantics of the message

• The volume and pitch of the voice

• The ideas being communicated

• The emotional tone of the speaker

How can non-verbal communication be used in negotiation?

• To confuse the other party

• As a power or dominance tactic

• To replace verbal communication

• To avoid misunderstandings

What is an example of attending behavior in non-verbal communication?

• Fidgeting with hands

• Looking away

• Nodding your head

• Crossing arms

What is the difference between synchronous and asynchronous communication?

• Synchronous is in real-time, asynchronous is not

• Synchronous is formal, asynchronous is informal

• Synchronous is electronic, asynchronous is in-person

• Synchronous is written, asynchronous is spoken

Which medium of communication involves real-time interaction?

• Email

• Text message

• Phone call

• Letter

Why is the medium of communication considered a constraint in negotiation?

• It restricts the number of participants

• It determines the formality of the negotiation

• It affects the speed and clarity of message delivery

• It limits the type of information that can be shared