Supportive and Defensive Climates from Jack Gibb

The video explores Jack Gibb's six pairings of communication approaches, contrasting supportive and defensive climates. It emphasizes the importance of using supportive communication to foster group progress and reduce defensiveness. The pairings include evaluation vs. description, control vs. problem orientation, strategy vs. spontaneity, neutrality vs. empathy, superiority vs. equality, and certainty vs. provisionalism. The video encourages self-reflection on communication styles to create a more supportive group environment.

What is the main focus of Jack Gibb's study on communication climates?

• The impact of technology on communication

• The influence of cultural differences on communication

• Supportive vs. defensive communication in groups

• The role of non-verbal cues in communication

Which communication style uses 'I' language to express personal thoughts?

• Control

• Description

• Strategy

• Evaluation

How does problem-oriented communication differ from control-oriented communication?

• It focuses on solving issues collaboratively

• It aims to dominate the conversation

• It avoids addressing the problem

• It relies on scripted responses

What is a characteristic of spontaneous communication?

• It is superior and authoritative

• It is indifferent and detached

• It is genuine and honest

• It is preplanned and strategic

What does empathetic communication involve?

• Asserting superiority

• Demonstrating care and interest

• Being overly rigid

• Ignoring others' opinions

How can a communicator demonstrate equality in a group?

• By sticking to their own opinions

• By being indifferent to others

• By asserting their expertise

• By valuing all points of view

What is the benefit of communicating with provisionalism?

• It creates hostility in the group

• It demonstrates indifference

• It encourages open and flexible dialogue

• It forces others to take sides