William and Kate meeting coastguard crews in Bangor

Why are apologies considered important in communication?

• They help in building trust.

• They are a sign of weakness.

• They are only necessary in formal settings.

• They make conversations longer.

In which scenario is an apology most likely needed?

• When you have done something wrong.

• When you are happy.

• When you are giving a compliment.

• When you are meeting someone for the first time.

What is a key effect of a sincere apology on relationships?

• It can strengthen the bond.

• It always leads to arguments.

• It makes the relationship weaker.

• It has no effect.

Which of the following is NOT a characteristic of an effective apology?

• Being vague about the mistake.

• Acknowledging the mistake.

• Expressing regret.

• Offering a solution.

What is the primary goal of delivering an apology?

• To make the other person feel guilty.

• To avoid further conversation.

• To repair the harm done.

• To change the topic.