The video recounts the story of young Oliver, who became a hero by calling 999 when his mother collapsed due to low blood pressure. Despite his young age, Oliver managed to communicate the emergency effectively. Experienced call handler Michael Walton initially thought it was a prank but soon realized the seriousness of the situation. He stayed on the line until help arrived. Oliver's actions were praised, and Michael received an award for his exceptional handling of the call. The video highlights the importance of teaching children emergency response skills.

What prompted Oliver to call emergency services?

• His mother taught him to do so in emergencies.

• He wanted to play with the phone.

• He was curious about how 999 works.

• He saw it in a movie.

What was Michael Walton's initial thought when he received Oliver's call?

• The child had dialed 999 by mistake.

• The call was from a telemarketer.

• It was a serious emergency.

• Oliver was playing a prank.

How did Michael Walton assist Oliver during the call?

• He sent an ambulance immediately.

• He stayed on the line and guided Oliver.

• He called Oliver's neighbors for help.

• He disconnected the call after a few minutes.

What recognition did Michael Walton receive for his actions?

• A thank you letter from Oliver's family.

• An award for his exceptional response.

• A feature in a local newspaper.

• A promotion at work.

What special experience did Oliver get as a reward?

• A ride in a police van.

• A visit to the fire station.

• A certificate of bravery.

• A new toy from the police.