Quality Management

Quality management focuses on enhancing organizational operations by emphasizing quality procedures and customer satisfaction. It involves a system aligning policies, procedures, leadership, and resource allocation to streamline operations and reduce waste. Total Quality Management (TQM) is a well-known approach that aims to improve quality by minimizing errors and unnecessary activities.

What is the primary focus of quality management?

• Increasing production speed

• Maximizing profit margins

• Enhancing customer satisfaction

• Reducing employee turnover

Which of the following is NOT a component of a quality management system?

• Leadership and motivational methods

• Communication of information

• Resource allocation

• Randomized decision-making

What is the purpose of aligning policies and procedures in a quality management system?

• To create more job positions

• To streamline operations and reduce waste

• To expand the business globally

• To increase employee salaries

What is the main goal of Total Quality Management (TQM)?

• To focus solely on marketing

• To increase the number of products

• To minimize errors and improve quality

• To reduce the number of employees

Which approach is well-known for focusing on minimizing errors in operations?

• Project Management

• Six Sigma

• Total Quality Management

• Lean Management