Celebrations as Spanish team arrives home after Euro 2008 victory

The video provides an overview of dealership operations, focusing on key aspects of managing and running a dealership effectively.

What is the primary function of a dealership?

• To design new car models

• To sell and service vehicles

• To manufacture vehicles

• To provide financial loans

Which role is typically responsible for managing sales in a dealership?

• Service Technician

• Sales Manager

• Finance Officer

• Receptionist

What is a key responsibility of a service technician in a dealership?

• Repairing and maintaining vehicles

• Handling customer complaints

• Overseeing marketing strategies

• Managing dealership finances

Why is customer service crucial in a dealership?

• It ensures customer satisfaction and loyalty

• It helps in designing better cars

• It increases the number of employees

• It reduces the cost of vehicle parts

How can a dealership improve its customer service?

• By reducing the number of staff

• By increasing vehicle prices

• By limiting service hours

• By training employees in customer interaction