Singapore Airlines Ticket Troubles

A pricing error in a shared system led to business class tickets being sold at a significant discount. The error, discovered after 900 tickets were sold, could cost Singapore Airlines $2-3 million. The airline offers solutions like paying the difference or refunds, but legal challenges may arise due to consumer laws.

What was the cause of the reduced price for business class tickets?

• A special discount for frequent flyers

• A government subsidy for international travel

• A promotional offer by Singapore Airlines

• A mistake in the shared system between airlines and travel agents

How many customers were able to purchase tickets at the reduced price before the error was corrected?

• 1000

• 900

• 500

• 700

What is the estimated financial impact on Singapore Airlines due to the pricing error?

• Four to five million dollars

• Three to four million dollars

• Two to three million dollars

• One to two million dollars

Which of the following is NOT a solution offered by Singapore Airlines to the affected customers?

• Pay the difference themselves

• Travel in economy class

• Receive a full refund

• Upgrade to first class for free

What potential issue is highlighted regarding consumer rights in this situation?

• The obligation of travel agents to honor prices

• The responsibility of businesses for pricing errors

• The legality of offering discounts

• The rights of airlines to cancel flights