Say What? Facebook Paid Contractors to Transcribe User Audio

The transcript discusses Facebook's controversial practice of using human contractors to transcribe user conversations on Messenger to improve AI accuracy. This has raised privacy concerns, as users were unaware of human involvement. The practice is compared to similar actions by Apple, Google, and Amazon, but differs as it involves private conversations rather than voice assistant commands. Facebook has paused this practice amid ethical concerns and a recent FTC settlement requiring explicit user consent.

What is the primary purpose of Facebook's transcription service on Messenger?

• To offer personalized ads

• To provide real-time translation

• To improve AI transcription accuracy

• To enhance video quality

How does Facebook's transcription practice differ from that of Apple, Google, and Amazon?

• It is used for customer service interactions

• It focuses on video content

• It transcribes personal conversations between users

• It involves transcribing voice assistant commands

What was Facebook's response to the controversy over its transcription practices?

• They offered compensation to affected users

• They increased the number of contractors

• They paused human review of audio

• They denied all allegations

What ethical concern is raised by Facebook's transcription practices?

• Delayed message delivery

• Inaccurate transcriptions

• Increased data storage costs

• Lack of user consent for audio transcription

What recent action did Facebook take in response to criticism of its transcription program?

• They launched a new advertising campaign

• They partnered with more contractors

• They stopped the program

• They expanded the program