Diplomats gather in Vienna for Iran nuclear meeting

The video contains a brief apology statement.

Why are apologies considered important in communication?

• They are used to avoid conversations.

• They help to express gratitude.

• They are a form of entertainment.

• They can mend and strengthen relationships.

In which scenario is an apology most likely necessary?

• When you have completed a task successfully.

• When you have unintentionally hurt someone's feelings.

• When you are celebrating a birthday.

• When you are meeting someone for the first time.

What is a key element of a sincere apology?

• Changing the subject.

• Ignoring the issue.

• Blaming the other person.

• Acknowledging the mistake.

How can a well-delivered apology impact a relationship?

• It can create more misunderstandings.

• It can lead to a breakup.

• It can strengthen the bond between individuals.

• It can make the relationship more formal.

What should you avoid when delivering an apology?

• Making excuses for your behavior.

• Offering a solution to the problem.

• Taking responsibility for your actions.

• Expressing genuine regret.