Control Function of Management

The video tutorial explains the controlling function of management, which involves influencing organizational activities to meet goals and objectives by adhering to standards. It outlines the steps in the controlling process, including establishing performance standards, using various indicators, and comparing results against objectives. The tutorial also discusses the importance of a continuous feedback loop for process improvement and highlights popular approaches like the balanced scorecard and management by objectives.

What is the primary purpose of the controlling function in management?

• To establish new organizational goals

• To influence adherence to standards for meeting goals

• To create new performance metrics

• To eliminate all deviations in activities

Which type of indicator is used to identify predetermined milestones in the controlling function?

• Performance indicators

• Leading indicators

• Pacing indicators

• Lagging indicators

What is the role of lagging indicators in the controlling function?

• To predict future performance

• To set new performance standards

• To provide evidence of success after activities

• To measure ongoing activities

What action is taken when deviations from standards are identified in the controlling process?

• Ignore the deviations

• Take corrective action

• Establish new goals

• Increase performance metrics

Which approach to the controlling function incorporates detailed control mechanisms?

• Six Sigma

• Balanced scorecard

• Management by exception

• Total quality management