Commuters leaving and entering train stations stock shots

The transcript contains a brief apology, indicating a moment of communication between individuals.

Why are apologies considered important in communication?

• They help in resolving conflicts.

• They make people feel superior.

• They are a sign of weakness.

• They are unnecessary in most situations.

In which scenario is an apology most likely needed?

• When you are indifferent to a situation.

• When you want to boast about something.

• When you are feeling happy.

• When you have done something wrong.

What is a potential impact of a sincere apology on a relationship?

• It can strengthen the bond.

• It can create more distance.

• It can lead to misunderstandings.

• It can make the relationship weaker.

Which of the following is NOT a characteristic of an effective apology?

• Acknowledgment of fault

• Blame-shifting

• Empathy

• Sincerity

How can an apology be delivered effectively?

• By acknowledging the mistake

• By making excuses

• By being defensive

• By ignoring the issue