Mourners and police at shooting scene

Why is it important to apologize in communication?

• To show weakness

• To avoid responsibility

• To maintain relationships

• To confuse the listener

Which of the following is a scenario where an apology might be necessary?

• When you have done nothing wrong

• When you want to end a conversation

• When you have unintentionally hurt someone

• When you want to make a joke

What is a key element of an effective apology?

• Blaming the other person

• Ignoring the issue

• Acknowledging the mistake

• Making excuses

How can apologies impact relationships?

• They make relationships weaker

• They always lead to arguments

• They have no impact

• They can strengthen trust

What should be avoided in a sincere apology?

• Expressing regret

• Deflecting blame

• Offering a solution

• Taking responsibility