Hörverständnisübungen: Beschwerden in verschiedenen Situationen

The video provides listening comprehension exercises focused on handling complaints in German. It includes dialogues in various settings: a restaurant, a hotel, a hairdresser, and an airport. Each dialogue presents a complaint scenario, followed by questions to test understanding. The video aims to improve skills in responding to complaints effectively.

Why did the customer in the restaurant complain about the steak?

• It was served cold.

• It was overcooked and lacked flavor.

• It was undercooked and too spicy.

• It was too expensive.

What solution did the hotel receptionist offer for the unclean room?

• A room upgrade.

• Immediate cleaning and a complimentary coffee.

• A discount on the stay.

• A free dinner at the hotel restaurant.

What was the customer's issue with the haircut at the hairdresser?

• The haircut did not resemble the intended celebrity.

• The haircut was uneven.

• The haircut was too long.

• The haircut was too short.

What did the hairdresser offer to the dissatisfied customer?

• A refund for the haircut.

• A free styling product.

• A discount on the next visit.

• A free haircut today.

What did the airport staff offer to the passenger whose luggage was delayed?

• A free flight ticket.

• A hotel stay.

• Essential items like toiletries and clothes.

• A meal voucher.