KOSOVO: SERB CIVILIANS HEAD OUT OF PRISTINA

Why is it important to understand the concept of 'No' in communication?

• It is a way to agree with others.

• It is not important at all.

• It makes conversations longer.

• It helps in setting boundaries.

In which scenario might saying 'No' be particularly important?

• When ordering food.

• When accepting a compliment.

• When declining an unreasonable request.

• When agreeing to a new project.

What is a key factor in effectively communicating 'No'?

• Being assertive and clear.

• Using a loud voice.

• Ignoring the request.

• Being vague and unclear.

What is a potential outcome of not saying 'No' when necessary?

• More free time.

• Improved health.

• Better relationships.

• Increased personal stress.

What is the main takeaway from understanding the power of 'No'?

• It is a tool for conflict.

• It is a way to avoid decisions.

• It empowers individuals to maintain control over their choices.

• It is a method to always get what you want.