Queen & Prince Philip Visit Liverpool Town Hall

Why are apologies considered important in communication?

• They are only necessary in formal settings.

• They make conversations longer.

• They are a sign of weakness.

• They help in building trust.

In which scenario is an apology most likely needed?

• When you are happy.

• When you have done something wrong.

• When you are meeting someone for the first time.

• When you are giving a compliment.

What is a key element of an effective apology?

• Making excuses.

• Ignoring the issue.

• Acknowledging the mistake.

• Blaming the other person.

How can apologies impact relationships?

• They make relationships weaker.

• They have no effect.

• They can strengthen relationships.

• They always lead to arguments.

What role do apologies play in conflict resolution?

• They are irrelevant.

• They escalate the conflict.

• They create new conflicts.

• They help in resolving conflicts.