Hollywood Bowl: Confusion and uncertainty damaging for customer confidence

The transcript discusses the disappointment of a business unable to reopen due to last-minute restrictions, despite having implemented extensive COVID-19 safety measures. The business had prepared to welcome families in a secure environment, with protocols like social distancing, hygiene practices, and protective equipment. The speaker compares the safety of their centers to other activities that remain open, emphasizing the precautions taken to ensure customer safety.

What was the maximum group size allowed in the bowling center's COVID-secure environment?

• Eight people

• Six people

• Ten people

• Four people

Why was the bowling center's reopening considered disappointing?

• Due to a lack of staff

• Because of a sudden change in guidelines

• Owing to a shortage of equipment

• Because of a power outage

What evidence was lacking regarding the safety of bowling centers?

• Legal evidence

• Historical evidence

• Financial evidence

• Scientific evidence

What is the average size of the bowling centers compared to restaurants?

• Smaller than restaurants

• Same size as restaurants

• Irrelevant to the comparison

• Larger than restaurants

Which of the following safety measures was NOT mentioned in the transcript?

• Temperature checks

• Hand sanitizer per lane

• Gloves for customers

• Perspex screens