CLEAN : 'I'm struggling to pay the bill,' says DC resident who lost her job due to COVID-19

The transcript discusses the challenges faced by an individual in accessing unemployment benefits due to a lost password and ineffective communication with the unemployment office. The person describes the long waiting times on the phone and the inability to retrieve the password. Additionally, the transcript highlights the difficulties in finding a job during the pandemic, as many places are closed and online applications do not yield responses.

What issue is the speaker facing with their unemployment benefits?

• They are not eligible for unemployment benefits.

• Their unemployment benefits were sent to the wrong address.

• They received the wrong amount in their unemployment check.

• They forgot their password and cannot access their account.

What does the speaker suggest about the unemployment office's password retrieval process?

• It should be available online only.

• There should be an option to pick it up in person.

• They should provide passwords over the phone.

• It should be mailed to the current address.

What is the speaker's main complaint about the unemployment office's response system?

• It is too quick and they miss the call.

• It provides incorrect information.

• It is an automated system that takes too long to respond.

• It only operates during business hours.

Why is the speaker struggling to find a job?

• They are overqualified for available positions.

• Many businesses are closed, making job opportunities scarce.

• They are not actively searching for jobs.

• They lack the necessary skills.

What is the speaker's concern about making weekly claims?

• They cannot make claims because everything is closed.

• They do not know how to file a claim.

• They have already made too many claims.

• They are unsure of the claim process.