Ulster Bank to Reimburse Customers by 20 Pounds

Ulster Bank faced a major computer glitch affecting 600,000 customers in Ireland. Compensation was offered, but many customers were dissatisfied, calling the £20 payment insufficient. Criticism was widespread, with some customers considering switching banks. Ulster Bank's CEO expressed confidence in the compensation package, while competitor banks offered incentives to attract customers. Consumer groups advised those not compensated to seek redress.

What was the compensation offered to customers in Northern Ireland due to the Ulster Bank glitch?

• £50 and free banking for one month

• €25 and free banking for two months

• £20 and free banking for three months

• €30 and free banking for three months

How did some Ulster Bank customers express their dissatisfaction with the compensation?

• By using a hashtag on social media

• By organizing a protest

• By switching to another bank

• By writing letters to the bank

What was a major criticism of Ulster Bank during the crisis?

• Lack of compensation

• High transaction fees

• Poor customer service

• Inadequate communication and leadership

What did Ulster Bank's CEO, Jim Brown, say about the compensation package?

• He was confident with it

• It was insufficient

• It was generous

• It needed revision

What strategy did competitor banks use to attract Ulster Bank's customers?

• Reducing transaction fees

• Offering £100 to switch accounts

• Providing better customer service

• Offering higher interest rates