GS 17 03 82 FIRST SOVIET VISIT FOR FINNISH PRIME MINISTER KOIVISTUO

The video begins with the speaker expressing an apology, followed by a prompt to send something.

Why are apologies considered important in communication?

• They help in building trust.

• They are a sign of weakness.

• They make conversations longer.

• They are only necessary in formal settings.

Which of the following is a key element of an effective apology?

• Blaming the other person.

• Ignoring the issue.

• Acknowledging the mistake.

• Making excuses.

What is a potential outcome of a sincere apology in a professional setting?

• It can strengthen professional relationships.

• It can damage your reputation.

• It is often ignored by colleagues.

• It can lead to more conflicts.

How can apologies impact personal relationships?

• They are unnecessary in close relationships.

• They can foster understanding and closeness.

• They can create distance.

• They are usually forgotten quickly.

What is a common misconception about apologies?

• They are a sign of strength.

• They are only needed when you are wrong.

• They can help resolve conflicts.

• They are a form of communication.