CLEAN : South African ambulance services struggle to cope with coronavirus surge

The transcript discusses a series of events starting with a patient's call for assistance, her decision not to go to the hospital due to capacity issues, and an emergency involving an elderly man. It highlights the operational challenges faced by the staff, including explaining delays to patients and the financial and psychological impact on the business and staff over a three-month period.

Why did the patient decide not to go to the hospital?

• She was feeling better.

• The hospital was full and she didn't want to wait.

• She was afraid of doctors.

• She had already received treatment.

What is one of the main challenges faced by the emergency response team?

• Lack of medical supplies.

• Difficulty in explaining delays to patients.

• Inadequate training.

• Shortage of staff.

What financial challenge did the emergency response team face?

• No financial impact.

• Increased funding from financial institutions.

• A 30% reduction in staff salaries.

• A surplus of financial resources.

How did the team manage to cope with the financial difficulties?

• By reducing the number of staff.

• By receiving leeway from financial institutions.

• By cutting down on services.

• By increasing service charges.

What psychological issue did the staff face during the crisis?

• Lack of motivation.

• Fear of losing their jobs.

• Dealing with positive people daily.

• Stress from constant changes in operations.