Be the swan swimming

The speaker shares their journey of studying hospitality as a fallback while figuring out their career path. They highlight the valuable skills gained, such as customer service and problem-solving, which have been beneficial in various jobs. The speaker uses a swimming analogy to emphasize maintaining a calm exterior while managing challenges, and how small gestures can positively impact others and oneself.

What did the speaker's parents suggest as a fallback career option?

• Medicine

• Hospitality

• Engineering

• Teaching

What key skill did the speaker learn from their hospitality experience?

• Technical writing

• Customer service

• Time management

• Public speaking

According to the speaker, what should you always maintain in customer-facing roles?

• A detailed report

• A positive front

• A strict schedule

• A serious demeanor

What metaphor does the speaker use to describe handling work challenges?

• Running a marathon

• Flying a plane

• Climbing a mountain

• Swimming

How can small gestures impact others, according to the speaker?

• They can make or break their day

• They are insignificant

• They can be ignored

• They are always misunderstood