CLEAN : Davos meeting opens

What is the primary role of services in a business context?

• To increase employee turnover

• To reduce operational costs

• To enhance customer satisfaction

• To provide physical products

Which of the following is an example of a service?

• A pair of shoes

• A smartphone

• A customer support hotline

• A software application

How do services differ from products?

• Services are tangible, products are not

• Services are intangible, products are tangible

• Services are always cheaper than products

• Services require no customer interaction

What is a key trend in the future of services?

• Decreasing reliance on technology

• Increased personalization and customization

• Reduction in service-based industries

• Elimination of customer feedback

Why is it important to understand different types of services?

• To focus solely on product development

• To better tailor offerings to market demands

• To reduce the number of service options

• To ignore customer needs