Pangolin in outdoor enclosure walking around

The video transcript consists of a brief apology, indicating a possible error or misunderstanding.

Why are apologies considered important in communication?

• They help in expressing gratitude.

• They are a way to avoid conversations.

• They can mend relationships and resolve conflicts.

• They are used to show superiority.

In which situation is an apology most likely necessary?

• When you have done something wrong.

• When you want to boast about achievements.

• When you are feeling happy.

• When you are meeting someone for the first time.

What is a potential outcome of a sincere apology?

• It can be ignored completely.

• It can make the situation worse.

• It can strengthen the bond between people.

• It can lead to further arguments.

Which of the following is NOT a reason to apologize?

• To repair a relationship.

• To show indifference.

• To acknowledge a mistake.

• To express regret.

How can apologies affect conflict resolution?

• They can help in resolving the conflict.

• They can escalate the conflict.

• They have no effect on conflict resolution.

• They can create new conflicts.