CLEAN : Samsung phone owners react to Galaxy Note 7 production halt

The transcript discusses Samsung's reputation and a recent issue with their phones, emphasizing that despite the setback, the company is committed to customer safety by recalling faulty products and issuing replacements. The speaker expresses continued trust in Samsung, acknowledging that mistakes happen but appreciating the company's proactive measures.

What is the speaker's general opinion about Samsung products?

• They have always been unreliable.

• They are overpriced and not worth it.

• They are the worst in the market.

• They are generally good, despite occasional issues.

How does the speaker view Samsung's handling of the recent phone issue?

• They are denying any issues exist.

• They are blaming the customers.

• They are doing what is necessary to fix it.

• They are ignoring the problem.

What does the speaker believe about companies having slip-ups?

• It is a sign of a failing company.

• It happens occasionally and can be managed.

• It is a common occurrence and should be ignored.

• It is unacceptable and should never happen.

What action is Samsung taking to ensure customer safety?

• They are recalling and replacing faulty products.

• They are extending warranties.

• They are providing free accessories.

• They are offering discounts on future purchases.

Why does the speaker remain loyal to Samsung despite the issue?

• They received a free replacement.

• They believe in the company's commitment to safety.

• They are under a contract.

• They have no other options.