More than 50% people on fuel poverty in the UK are unaware financial support available for energy costs

The video discusses the impact of rising energy prices, highlighting SJ's struggle with fuel poverty and the assistance she received. It presents statistics on energy poverty, emphasizing the lack of awareness about available support. The challenges faced by energy companies in reaching vulnerable customers are explored, along with potential solutions. SJ's success story serves as an example of how assistance can significantly improve lives.

What personal challenges does SJ face that exacerbate her fuel poverty situation?

• She has a high-paying job but poor financial management.

• She suffers from epilepsy and site problems.

• She lives in a rural area with no access to energy.

• She has a large family to support.

What role did the charity play in assisting SJ with her energy bills?

• They moved her to a new house.

• They helped her navigate available assistance and hardship funds.

• They provided her with a new heating system.

• They paid off all her debts.

What percentage of older people have had to cut back on heating to save money?

• 46%

• 55%

• 53%

• 60%

What is a major challenge for energy companies in supporting vulnerable customers?

• Lack of technology to track customer usage.

• High costs of renewable energy sources.

• Difficulty in automatically placing customers on the lowest tariff.

• Inability to produce enough energy.

How did SJ's situation improve after receiving assistance?

• She moved to a new country.

• She started her own company and reduced her bills by a quarter.

• She won a lottery and paid off all her debts.

• She received a government grant for a new house.