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Why are apologies considered important in communication?

• They are a form of greeting.

• They can mend relationships.

• They help to express gratitude.

• They are used to end conversations.

In which scenario is an apology most likely necessary?

• When you are congratulating someone.

• When you receive a gift.

• When you accidentally offend someone.

• When you meet someone for the first time.

Which of the following is NOT a reason to apologize?

• To acknowledge a mistake.

• To express regret.

• To show indifference.

• To repair trust.

What is a potential outcome of a sincere apology?

• It can escalate a conflict.

• It can strengthen a relationship.

• It can lead to misunderstandings.

• It can cause confusion.

How can apologies affect conflict resolution?

• They can make conflicts worse.

• They can help resolve conflicts.

• They have no effect on conflicts.

• They can create new conflicts.