Crisis Control: Apology Accepted

The video discusses the importance of sincere apologies in business ethics, emphasizing the need for genuine remorse and responsibility. It outlines the consequences of unethical actions and provides steps for making effective apologies. The video highlights the importance of accepting consequences, making amends, and working towards restoring trust and credibility.

What is the initial step to take after making an unethical decision?

• Ignore the situation and hope it resolves itself

• Apologize and begin damage control

• Blame others for the mistake

• Immediately look for a new job

Which of the following is crucial for a genuine apology?

• Blaming others for the mistake

• Using complex legal language

• Being vague about the details

• Expressing sincere meaning and motive

Why should excuses be avoided in an apology?

• They are necessary for legal protection

• They make the apology sound more sincere

• People generally don't care about the reasons

• They help justify the actions

What is a key step after making an apology?

• Avoiding any further discussion

• Ignoring the affected parties

• Expecting immediate forgiveness

• Accepting the consequences with courage

What should be done to restore trust after an apology?

• Assume everything will return to normal

• Focus on personal gain

• Make amends and demonstrate character

• Forget about the incident