Total Quality Management

Total Quality Management (TQM) is a strategy aimed at improving company operations by minimizing errors in processes and enhancing the delivery of goods and services. It involves setting standards, mapping processes, and reducing inefficiencies. TQM shares similarities with Six Sigma but was developed earlier by William Dimming. The ultimate goal is to improve customer satisfaction by delivering better products and services.

What is the primary aim of Total Quality Management (TQM)?

• To increase company profits

• To improve company operations and output

• To enhance marketing strategies

• To reduce employee workload

Which of the following is a key focus of TQM?

• Hiring more employees

• Increasing product prices

• Identifying and mapping operational standards

• Establishing marketing campaigns

What is the ultimate goal of TQM in terms of customer service?

• To expand the customer base

• To deliver faster services

• To provide better goods and services

• To offer more discounts

How does Six Sigma relate to TQM?

• It is a subset of TQM

• It focuses solely on marketing

• It shares similar objectives but was developed later

• It is a completely different approach with no similarities

Who is credited with developing Total Quality Management?

• Steve Jobs

• Elon Musk

• William Deming

• Henry Ford