Bloomberg Turnaround: How a CEO Made Qantas Fly High Again

Qantas, once struggling financially, has undergone a significant transformation under CEO Alan Joyce. The airline achieved a profit of 1.2 billion USD in 2018, rewarding shareholders and employees. With a focus on customer outcomes and employee engagement, Qantas is now on a stable financial footing and continues to innovate for the future.

What was the financial state of Qantas less than a decade ago?

• It was a new company.

• It was breaking even.

• It was struggling financially.

• It was highly profitable.

Who is credited with leading the transformation of Qantas?

• Richard Branson

• Alan Joyce

• Elon Musk

• Warren Buffett

What was one of the key principles behind Qantas's transformation?

• Reducing flight routes

• Delivering great customer outcomes

• Increasing ticket prices

• Hiring more staff

In 2018, how much profit did Qantas report?

• 500 million U.S. dollars

• 1.2 billion U.S. dollars

• 2 billion U.S. dollars

• 750 million U.S. dollars

What strategy does Qantas focus on for future success?

• Increasing flight prices

• Reducing employee bonuses

• Continuous reinvention and disruption

• Expanding into new markets