Business Activity Monitoring

Business activity monitoring, as defined by William Gartner, is a system providing real-time access to key performance indicators (KPIs) related to major organizational processes. These systems present relevant information in an actionable manner, aiding decision-makers in planning, monitoring, and controlling business activities. Various technological systems can monitor different aspects like operational output, sales, and costs, all contributing to the overall performance of the organization.

What is the primary purpose of business activity monitoring as defined by William Gartner?

• To provide real-time access to critical performance indicators

• To enhance employee satisfaction

• To increase the number of customers

• To reduce operational costs

Which of the following best describes the role of technological systems in business activity monitoring?

• They replace human decision-makers

• They present key performance indicators in an actionable manner

• They create new business strategies

• They focus solely on customer feedback

What kind of information do technological systems in business activity monitoring typically handle?

• Employee personal data

• Market trends

• Competitor analysis

• Key performance indicators

Which of the following is NOT a function of business activity monitoring?

• Monitoring operational output

• Developing plans based on KPIs

• Controlling and changing business processes

• Hiring new employees

How does business activity monitoring assist decision-makers?

• By providing entertainment

• By offering insights to develop plans and make changes

• By increasing the number of meetings

• By reducing the need for data analysis