Singapore Airlines Is Dead Out of Luck: Godfrey

The transcript discusses the liability of Singapore Airlines for selling business class tickets at a lower price than intended, highlighting consumer rights under Australian law. It examines the potential negative impact on the airline's brand image and financial implications. The discussion also covers the broader context of airline reputation issues, including credit card and fuel surcharges, and the pressure on airlines to adjust these charges in line with falling oil prices.

What does Australian consumer law entitle consumers to when they purchase a product at a specific price?

• The product at the advertised price

• A refund if they change their mind

• A discount on future purchases

• Free upgrades on their next purchase

What is a potential consequence for Singapore Airlines if they try to reclaim money from consumers?

• Higher profits

• Damage to their brand image

• Increased ticket sales

• Improved customer loyalty

Which airline has also faced recent challenges to its reputation in Australia?

• Emirates

• Qantas

• British Airways

• Lufthansa

What issue is highlighted regarding fuel surcharges by airlines?

• They are eliminated during peak travel seasons

• They remain high even when oil prices fall

• They decrease when oil prices rise

• They are refunded to consumers

What is the ACCC campaigning against in relation to airline pricing?

• In-flight meal charges

• Drip pricing practices

• Baggage fees

• Seat selection fees