Teamsters headquarters in Washington DC

The transcript consists of a brief statement expressing acceptance and an apology.

What phrase is commonly used to reassure someone?

• It's complicated

• It's irrelevant

• It's OK

• It's not possible

Which of the following is not a form of reassurance?

• It's OK

• Don't worry

• It's fine

• It's your fault

Which word signifies agreement or acceptance?

• Never

• Fine

• Impossible

• Maybe

What word is typically used to express an apology?

• Thanks

• Please

• Sorry

• Hello

Which of these words is least likely to be used in an apology?

• Sorry

• Apologize

• Regret

• Celebrate