BAA decline Military Assistance

Efforts are ongoing to resume operations at Heathrow Airport, with most flights still canceled. The transport secretary witnessed passenger frustrations firsthand. The government offered military assistance for snow clearing, but the airport declined, citing sufficient manpower. Unions criticized the decision, urging acceptance of military help. Passengers expressed anger over chaos and lack of information. The airport's chief executive acknowledged the need for better winter resilience planning. The government emphasized restoring normality and preventing future issues.

What was the main issue faced by passengers at Heathrow airport?

• Flight cancellations and lack of information

• Overcrowded terminals

• Security concerns

• Lack of food and water

What assistance did the government offer to the airport?

• Technical support

• Additional flights

• Military support for snow clearing

• Financial aid

Why did the unions criticize the airport's management?

• For reducing staff

• For increasing ticket prices

• For not investing enough in snow clearing equipment

• For not accepting military assistance

What did the airport's chief executive acknowledge regarding future operations?

• The need to hire more staff

• The need to improve customer service

• The need to reassess winter resilience strategies

• The need to expand the airport

What is the government's priority according to the final section?

• To return to normal operations

• To build new terminals

• To conduct an investigation

• To provide compensation to passengers