President visits AU peacekeepers protecting famine aid workers

The transcript involves a brief discussion about a technical issue where someone is unable to open a device and seeks assistance from a person referred to as 'Madam'.

What issue is the speaker facing in the video?

• They can't remember a password.

• They can't turn off a device.

• They can't open something again.

• They can't find their keys.

Who is the speaker likely addressing in the video?

• A family member

• A colleague

• A teacher

• A friend