WRAP Aftermath of Hurricane Dean in Cancun

The transcript contains a brief apology statement.

Why are apologies considered important in communication?

• They help in expressing gratitude.

• They are used to show superiority.

• They can mend relationships and resolve conflicts.

• They are a way to avoid conversations.

Which of the following is NOT a reason to apologize?

• To express regret for an action.

• To acknowledge a mistake.

• To repair a damaged relationship.

• To show that you are always right.

In which scenario is an apology most likely necessary?

• When you have completed a task successfully.

• When you are given a gift.

• When you unintentionally hurt someone's feelings.

• When you receive a compliment.

What is a potential outcome of a sincere apology?

• It often results in losing trust.

• It might escalate the conflict.

• It can lead to further misunderstandings.

• It can strengthen the relationship.

How can apologies affect conflict resolution?

• They always lead to new conflicts.

• They can help in resolving conflicts amicably.

• They have no effect on conflicts.

• They can make conflicts worse.