The transcript consists of a brief statement acknowledging someone's pain.

What is the speaker's initial reaction to the listener's situation?

• The speaker acknowledges it.

• The speaker ignores it.

• The speaker laughs at it.

• The speaker criticizes it.

How does the speaker express their understanding of the listener's discomfort?

• By dismissing it.

• By changing the topic.

• By empathizing with the pain.

• By offering a solution.