French President Hollande arrives to meet California governor and San Francisco mayor

How do services typically impact customer satisfaction?

• By enhancing product features

• By reducing costs

• By increasing production speed

• By improving customer experience

What is a key factor in the success of service-oriented businesses?

• High production volume

• Advanced technology

• Strong customer relationships

• Low operational costs

What is the primary focus of the concept of service?

• Financial planning

• Market analysis

• Customer interaction

• Product development

Which of the following is a characteristic of a service?

• Durability

• Inseparability

• Tangibility

• Portability

Which type of service is characterized by direct interaction with customers?

• Consulting

• Logistics

• Manufacturing

• Retail