Seek common ground to resolve workplace conflict

The video discusses a public service organization aimed at reducing crime in Portsmouth through a self-financing model. It highlights the organization's success in selling programs globally and winning the Dubai Award for innovation. The narrative includes a workplace conflict between young employees, emphasizing the importance of finding common values and goals to resolve differences and achieve shared objectives.

What was the primary mission of the organization discussed in the video?

• To offer educational programs for young offenders

• To reduce crime in Portsmouth by selling products and services

• To win international awards for innovation

• To provide public transportation services

What was a significant achievement of the organization?

• Winning a local community award

• Reducing offending by 29 percent

• Expanding to multiple cities in the UK

• Hiring over 100 employees

How did the organization initially handle the conflict between staff members?

• By transferring them to different departments

• By exploring common values and goals

• By disciplining them according to company policy

• By firing both employees

What was the common theme found between the conflicting staff members?

• They both wanted to leave the organization

• They both disliked their job roles

• They both cared about achieving the right results for young people

• They both had similar educational backgrounds

What approach did the organization take to resolve the conflict?

• They implemented a strict disciplinary policy

• They focused on shared values and goals

• They hired an external mediator

• They ignored the conflict and hoped it would resolve itself