The Queen Presents New Colours To The Welsh Guards

Why are apologies considered important in communication?

• They help in building trust.

• They are a sign of weakness.

• They make conversations longer.

• They are only necessary in formal settings.

In which scenario is an apology most likely needed?

• When you are happy.

• When you have done something wrong.

• When you are successful.

• When you are alone.

What is a potential outcome of a sincere apology?

• Increased conflict.

• Strengthened relationships.

• Loss of respect.

• Indifference from others.

How can apologies affect conflict resolution?

• They can escalate the conflict.

• They make conflicts more complicated.

• They can help in resolving the conflict.

• They have no effect on conflict.

What is a common misconception about apologies?

• They are a sign of strength.

• They are always accepted.

• They are only for personal relationships.

• They are unnecessary.