VOICED: Call centre offers lifeline to Moscow's visually impaired

The video highlights a unique call center in Moscow where most staff are visually impaired. It showcases how technology, like voice software, enables them to work efficiently. Despite challenges in employment for the visually impaired, this center is transforming lives by providing jobs and reducing isolation. The company plans to expand, offering more opportunities, proving that blindness is not a barrier to employment in Russia.

What makes the call center in Moscow unique?

• It only serves international clients.

• It operates 24/7.

• It is located in a historic building.

• It employs mostly visually impaired staff.

How do visually impaired employees at the call center interact with their computers?

• They use a touch screen.

• They have a personal assistant.

• They rely on voice software.

• They use a special keyboard.

What is one of the main reasons employers hesitate to hire disabled individuals?

• They think disabled individuals are less productive.

• They believe disabled individuals cannot work full-time.

• They believe disabled individuals require special working conditions.

• They assume disabled individuals need more training.

What impact has the call center job had on Sergei's life?

• He has moved to a new city.

• He has returned to mainstream life.

• He has started a new hobby.

• He has become more isolated.

What are the future plans of the company behind the call center?

• To close the current center.

• To open a new center with 1500 jobs.

• To reduce the number of employees.

• To switch to a different industry.