Wells Fargo Employees Target Latinos for Bogus Accounts

Wells Fargo Employees Target Latinos for Bogus Accounts

Assessment

Interactive Video

Business, Information Technology (IT), Architecture

University

Hard

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The transcript discusses a scandal involving the creation of bogus accounts by employees to meet aggressive sales goals. Latino immigrants were targeted due to their lack of Social Security numbers, using consular cards as ID. This practice undermines efforts by federal regulators to integrate the Latino community into traditional banking, as it re-victimizes those the banks aimed to help.

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who was newly appointed as CEO during the conference call?

Tim Sloan

Jeff Green

John Stumpf

Cartagena Rota

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was the primary reason employees created fake accounts?

To increase bank security

To meet aggressive sales goals

To reduce operational costs

To improve customer service

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why were Latino immigrants targeted for bogus accounts?

They had high credit scores

They frequently visited the bank

They were new to the country

They often lacked Social Security numbers

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of identification was used to create fake accounts for Latino immigrants?

Birth certificates

Passports

Driver's licenses

Consular cards

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was the irony in Wells Fargo's role in the scandal?

They were known for high interest rates

They initially aimed to help the Latino community

They had no previous scandals

They were a small bank