Good bosses understand how much freedom to give people

The transcript describes the speaker's experience with a manager at a major NGO. The manager was affable and excellent at his job, building trust with new staff by keeping them on a short leash initially and granting freedom as they proved themselves. The speaker recounts a specific incident where the manager addressed inappropriate behavior, highlighting the importance of correcting mistakes. The manager's ability to balance freedom and discipline, along with his leadership qualities, left a lasting impression on the speaker.

What personal quality of the manager helped in building a positive work environment?

• Affability

• Strictness

• Indifference

• Impatience

How did the manager initially manage new staff?

• By micromanaging every task

• By ignoring their progress

• By keeping them on a short leash

• By giving them complete freedom

What was the result of the manager's approach to granting freedom?

• Staff felt overwhelmed

• Staff were unable to perform

• Staff gained independence

• Staff became complacent

What mistake did the speaker make in the office?

• Ignoring a client

• Arriving late

• Swearing on the phone

• Missing a deadline

How did the manager handle the speaker's mistake?

• By ignoring it

• By publicly reprimanding

• By firing the speaker

• By addressing it privately