The speaker shares a personal story from their university days about a crisis involving a keychain. They describe how panic led to a mistake and the subsequent loss of keys. The speaker's boss later pointed out a simple solution that was overlooked due to panic. The key lesson is to stop, breathe, think, and then act in crisis situations. This approach can save time, money, and stress in unexpected problems.

What was one of the speaker's responsibilities at the university student center?

• Managing the pub

• Locking up the games room

• Organizing student events

• Cleaning the student center

What problem did the speaker encounter with the lock?

• The lock was jammed with paper

• The lock was broken

• The key was missing

• The key got stuck and couldn't be removed

What happened to the keychain during the incident?

• It was broken

• It was found later

• It was misplaced

• It was stolen

What advice does the speaker give for handling crises?

• Pause, breathe, think, and then act

• Ignore the problem until it resolves itself

• Ask someone else to handle it

• Act immediately without thinking

What benefits does the speaker mention about their approach to crisis management?

• It saves time, money, and effort

• It ensures everyone is happy

• It guarantees success

• It avoids any stress