Tom Wujec: Got a wicked problem? First, tell me how you make toast

The video introduces a design exercise using toast-making to help understand and solve complex problems. It explains how systems models with nodes and links reveal mental models and points of view. The exercise involves drawing, using sticky notes, and group collaboration to create systems models. The video highlights the importance of visualization in organizations to solve problems and improve alignment, using examples like Rodale's success. The exercise emphasizes the value of making ideas visible and engaging in iterative processes for clarity.

What is the primary purpose of the design exercise introduced in the video?

• To create artistic drawings

• To understand and solve complex problems

• To improve handwriting skills

• To learn about different types of bread

What do nodes and links represent in the systems model?

• Nodes are people, links are emotions

• Nodes are connections, links are objects

• Nodes are objects, links are connections

• Nodes are ideas, links are thoughts

How does using sticky notes or cards benefit the design process?

• It makes the process slower

• It allows for more detailed and logical models

• It reduces the number of nodes

• It limits creativity

What is a key advantage of group collaboration in the design exercise?

• It results in a unified systems model

• It creates more confusion

• It limits the number of ideas

• It discourages participation

Why do participants not feel overwhelmed by complex group models?

• Because they participate in building the models

• Because the models are ignored

• Because they are not involved in the process

• Because the models are simplified

What is the significance of collaborative visualization in organizations?

• It helps in solving complex issues

• It increases the number of meetings

• It complicates decision-making

• It reduces employee engagement

What was the outcome for the organization Rodale after using collaborative visualization?

• They lost more money

• They closed down

• They gained 50 million dollars in revenue

• They decreased their customer rating